Atlas MELBOURNE CITY Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Crystal Constance

Australia

Reviewed: Wed, Mar 30, 2016

About Atlas: 4.0 /10

The new receptionist was really inexperienced. It took her half an hour to process a case, constantly seeking help from other colleagues. She only handed over the keys without accompanying us to inspect the car. When I saw the car, I was heartbroken. Later, I'll share my Damage Check with everyone. Some people had reservations but no cars available. The receptionist said it wasn't their problem and if you want to complain or get angry, go ahead. There's nothing they can do. Oh my God, what an attitude!

Atlas

Melbourne

Australia

1 days rental

Relevant Reviews on Atlas MELBOURNE CITY

Eden Marion

Australia

1 days rental

Atlas

Melbourne

Australia

Reviewed: Tue, Feb 27, 2018

“Melbourne - Great Ocean Road - Twelve Apostles - Melbourne”

About Atlas: 6.0 /10

No Chinese language service. Foreign workers are not efficient, but they have a good attitude.

Octavia Edith

Australia

1 days rental

Atlas

Melbourne

Australia

Reviewed: Sun, Mar 10, 2019

About Atlas: 2.0 /10

I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.