Very good!

The service was excellent. We booked a Mercedes A-Class but received an Audi A3. The car was in great condition. Pick-up was very swift.

The overall experience with the store was good. However, we originally thought the store was in the train station, but it actually isn't and it's quite a distance away. (Two years ago, we booked in Berlin and the store was right in the train station, which was very convenient). When picking up the car, the store technician introduced the car to us. Since it was a model we were not familiar with, and before we understood everything, he said the boss needed him to leave and hurried away, leaving us clueless about how to use the in-car navigation (because each model is a bit different). We had to hit the road quickly and later figured it out at a rest stop by asking someone else for help.

Smooth car rental with a brand new vehicle. The only downside is an approximate 85 euros fuel deposit. They promised to refund it when the car is returned with a full tank, but you need to email them with the fuel receipt as a reminder.

The service attitude is decent, and they explained the terms in detail. Since no accidents occurred during the rental period, I cannot evaluate their claims or other services.