The staff is extremely unprofessional, dishonest, and unethical. A car rental order with supplementary insurance paid in full 7 months ago was not fulfilled according to the terms specified in the order. Despite having over 200 days to freely change the order, vehicle model, and insurance types, they claimed 'will return to you'. Is it reasonable that the daily cost of an automatic compact car is higher than that of a BMW or Mercedes? The store charged additional fees that were more than double the already paid full cost, including supplementary insurance. Is this called professional?

Good company

The customer service is very enthusiastic.

I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.

When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.