This company is excellent. They did not push any additional sales during pickup. There were clear images and text showing the various insurance options and upgrade prices. Returning the car was very quick, taking only 5 minutes.

The store staff were insufficient, service was slow, and the car I booked wasn't available. They delivered the car the next day.

Didn't provide the specified car, gave us another one. The key point is that the specified car was available but they didn't give it!!! The process was particularly slow, taking more than an hour!!!

Used Alamo in both USA (West Coast) and Iceland. Expect upsell of insurance from Alamo's service staff at the counter, regardless of whatever insurance package you've taken. They will likely sell you: Comprehensive Insurance, Tyre Damage, 24-hr roadside assistance, prepaid fuel, prepaid tolls, windscreen cover etc etc. Each of these items are INDIVIDUAL coverage (requiring top up) and yet there is no "fully comprehensive" option that provides 1-price for all. nonetheless, they cars are generally quite new, fully featured (bluetooth, CarPlay) etc.

Best and easiest booking platform. wide range of service providers, wide range of cars and options and prices. Pay for the VIP upgrade and you'll be assured of the best possible reservation prices. Cancellation options are excellent and also extremely easy to use. However, the price drop protector does not really seem to kick in. I've manually cancelled and rebooked for lower fees, despite the lower charges having met the price drop policy.

The car met the expectations. The staff was very friendly and offered us an upgrade on the vehicle without any additional charges. They also offered us a ride back to our hotel a few km away after the drop-off.