Hertz is really great, especially with zero excess insurance, which gives me peace of mind.

Pushing insurance, unfriendly customer service

The staff was friendly and welcoming

The service attitude was good, but unfortunately, we didn’t get the reserved car model (even though it was available at the lot).

what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.