Almost Perfect

Overall service is acceptable, but staff quality needs improvement.

I reserved a Dodge, but when I arrived to pick up the car, the company informed me that they didn't have that car available. Instead, they gave me a smaller Buick SUV, claiming it would be enough for two people. I was very dissatisfied and they offered a refund, but to avoid impacting my trip, I reluctantly compromised. I'm really speechless, so I'm very unhappy with their service.

The largest car rental company, with a wide network of branches, and professional, efficient staff.

人数と荷物で、大きな車を薦めてくれて、助かりました。

Like: Quick easy pickup
Dislike: Car was a little dirty