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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6179900356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6179900356
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Road Trip in Southern Spain

Reviewed: Fri, Jul 22, 2016
About Europcar: 2.0 /10
Terrible experience. I picked up the car in Seville and returned it at Malaga airport, and was scammed out of 30 euros. The return location at Malaga airport was inconsistent with the address in the manual provided by Europcar. The manual directed me to a private rental car street where I couldn't find Europcar. After asking several people, I finally found it in an underground parking lot, but nobody told me it was on level -2. It was extremely difficult to find and I wasted 45 minutes. They charged me an extra 30 euros because the gas tank was not completely full, even though I had refueled just before returning the car. The agent claimed I needed to pay 30 euros for almost half a tank or go out and refuel again! I had already spent a long time trying to find the return point and didn't have time to refuel, so I paid the 30 euros, almost missing my flight. It was an outrageous scam seeing me in a hurry. Because I had purchased full insurance, they couldn't find any other issues and just scammed me for the fuel. The manual they provided had the wrong return location and did not mention it was at level -2 in the airport parking lot. Awful European company! When picking up the car, they tried to sell me an upgrade, giving me a car with a very small trunk that could barely fit a 26-inch suitcase. They insisted on charging extra for a larger car and pushed additional insurance and GPS, even though I had already bought full insurance. They really just scam Asians!

Relevant Reviews on Europcar SEVILLA SANTA JUSTA

Griffith Anderson

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Reviewed: Mon, Jan 22, 2024
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Lilith Cissie

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Reviewed: Mon, Aug 28, 2017
About Europcar: 10.0 /10
Great car rental experience, the car was very new with low mileage. The rental company provided good service. Great!
About QEEQ: 10.0 /10

Amy Jordan

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Reviewed: Wed, Feb 20, 2019
About Europcar: 6.0 /10
The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

York Murray

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Reviewed: Mon, Mar 9, 2015
About Europcar: 8.0 /10
Basically satisfied, but it took a long time to find the location. I thought the store was in the parking lot, but it was inside the train station. They open quite late, and the free additional driver I booked was not acknowledged, they charged 10 euros. The car's condition was okay, but there were many scratches, which made me worry about disputes when returning the car. Luckily, there were none, which I guess they were aware of. The fuel was already full when picked up, and they didn't ask if we needed it. There was still quite a bit of fuel left when we returned it, which was a pity, but it saved us the trouble of refueling. They didn't check the notarized document, just looked at the driver's license and asked me to write down my address.
About QEEQ: 10.0 /10

Jocelyn Wild

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Reviewed: Mon, Jun 29, 2015
About Europcar: 10.0 /10
In Seville, this store is located inside the train station. It would be helpful if they directly stated it's inside the train station. The staff were very friendly, overall very satisfied.
About QEEQ: 10.0 /10

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