The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.
“Location of pickup and drop-off was a disappointment but overall a good experience”
About Hertz:7.3/10
Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.
“It was terrible to find where to pick the car at 6 am in morning the address was not correct and har”
About Hertz:6.3/10
Car was good and when it broke down they changed in 15 mins but finding the puckup as well as call centre was not available as they start at 8 but my pick up was 6 am
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