We didn't realise we had to check in at the desk in the airport first of all, as in Spain when there is a shuttle bus you normally don't need to check in at the airport. We just got the shuttle back and checked in at the airport. We will know next time!
Staff were very friendly and efficient, we got a free upgrade and the car was outstanding for our family journey to the mountains in France. They were also very helpful when my husband and child left items in the car and we got them back.
We also got a phone call a few days in to check all was OK with the car.
About QEEQ:10.0/10
Easy and quick. Car hire is very expensive at Geneva airport, in comparison with Spain. However you were priced competitively and the car was great.
After the contract amount was confirmed, an extra charge of over 100 dollars was mysteriously deducted. Although the overcharge was refunded a few days later after I raised the issue with Zuzuche, the store never provided any explanation or apology. The experience was not great!
About QEEQ:8.0/10
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Customer Service
Excellent service and a great car!
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