Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.
Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.
About QEEQ:10.0/10
Realy easy to book online. Insurance options clear.
However - Not aware of milage limitations until we picked up.
Wish staff had run through basics like lights/ petrol access, etc
The pick up was from Green Motion car and van rental. The name Ace Rent a Car never appeared anywhere and wasn't on the shuttle bus that collected me. It would have made pick up quicker and easier if there were clear instructions on where to meet the shuttle bus.
“Too many company names involved for 1 car hire..EasyRent, Ace and GreenMotion. Confusing.”
About ACE:8.7/10
Green Motion was very efficient
About QEEQ:10.0/10
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Customer Service
Great service at a great price
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