counter staff particularly helpful on drop off. however initially wasn't an automatic car as booked. then was given a dual fuel unleaded and metano car but not told how hard it is to get metano and how few miles the unleaded would do. spend an hour trying to find metano for drop off. wouldn't use again for that reason.
“Ecovia staff ( the tall and thin one ) is rude and too much selling and sound threatening.”
About ecovia:5.0/10
Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .
About QEEQ:8.0/10
Fast act and received email from EasyRentCars after we called our insurance .
You really need to make it clearer where the location is. I went to the main rental area which was wrong.
I also found it very difficult to find the location upon returning.
Finally, the car took CNG, and it was difficult to find a service station providing this.
All of the above points could be easily provided on one piece of paper when collecting the car.
Otherwise a good car, and clean. Nice customer service too.
It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car.
They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!
About QEEQ:10.0/10
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Customer Service
metano fuel a nightmare
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