The efficiency at the Europecar counter is extremely low. While Sixt could handle three customers in the same amount of time, Europecar can only handle one. This is because every customer has to communicate with the counter staff who are not very proficient in English. The staff also have to type in each letter of the name, address, and phone number one by one, which is very slow.

Few cars and staff, too slow. They push insurance, otherwise you need a deposit. The car had only two bars of fuel.

It's not just poor service; it's a scam. They don't accept Visa or MasterCard with the UnionPay logo, so you have to pay a high cash deposit. They arbitrarily change the vehicle model. During inspections, they deliberately distract customers and record numerous small flaws while hiding serious scratches, only to extort you when returning the car. I had an early flight, and the Chinese guy before me had to pay 50 euros because part of his front grille fell off without any collision. I was relieved to drive carefully, but then they pointed out a scratch near the right front bumper close to the ground and demanded 250 euros! It was clearly an old scratch, but they wouldn't listen to any explanation and told me to negotiate with the manager, who only comes in at 8:30 AM. My entire trip ended on a sour note because of this scheme. If such a rental company can be listed on your platform, it speaks volumes about your standards.

Excellent customer care at lesbos Airport both at pickup and drop-off

I paid a higher price to fetch and return my car at different location but when I reach the car pick up point, the address was wrong. I called the company and they want me to fetch the car from the returning location. The staff was very rude! This is my worst experiences getting a car rental.