Painful pickup in MEL. Painful drop in SYD. Pricewatch worked and saved some money

J.Davis

Australia

Reviewed: Thu, Jan 19, 2023

About ACE Rental Cars: 6.0 /10

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

About QEEQ: 8.0 /10

Price drop DID work. And that was a valuable benefit

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. Thank you for your feedback. We look forward to serving you better next time.

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Mystery car or similar

5 day rental

Relevant Reviews on ACE Rental Cars Melbourne Airport

Jack Roy

Australia

1 days rental

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Aug 12, 2020

“Melbourne to Sydney”

About ACE Rental Cars: 10.0 /10

Good, simple, and convenient

About QEEQ: 10.0 /10

Todd Southey

Australia

1 days rental

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Feb 17, 2019

“They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only m”

About ACE Rental Cars: 2.0 /10

They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.

M. Vieira

Australia

3 day rental

Compact | Toyota Corolla Hatchback or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jan 16, 2023

“Very Good”

About ACE Rental Cars: 10.0 /10

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

About QEEQ: 10.0 /10

I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future. The website should be more specific and clear when offering this opition to the client!