Europcar provided incorrect advice

1. Poor car condition. We rented a Golf, and after just 10 kilometers, the tire pressure warning light came on. Returned to the rental office immediately, but the staff insisted it was our responsibility. Only after arguing did they agree to a replacement with the same model. 2. Hidden charges. After returning home, we discovered an additional 25 Euros charged for an upgrade, even though the replacement was due to the car’s condition! This was the worst experience we've had with any car rental service!

Excellent service, no pushy insurance sales. After exiting the security gate, proceed straight towards the main airport terminal, you'll find the rental counter on the right-hand corridor. There's a service desk in the parking lot with staff ready to assist with vehicle inspection. The signage in the parking lot is clear, and returning the car to T1 is straightforward by following the car rental signs to Europcar. Vehicle inspection was quick and efficient. This is the best car rental experience I’ve had in years, five stars.

Very satisfied

The queue was very slow. The most crucial issue was that the right rear tire burst shortly after I started driving. Although I refueled to full, they claimed it wasn't full and charged me an extra 10 euros.

Меджер предложил два варианта: Ждать забронированую машину 2часа или взять более дорогую и уехать сейчас. Развод чистой воды! Пришлось согласится так как был с ребёнком. Плюс называет итоговую сумму в евро, списывают в долларах с комиссией, без предупреждения! С начала берет карту, блокирует деньги, потом даёт читать контракт! В итоге заплатил на 120 евро больше чем планировал.