Seamless & pleasant

Almost no one during the pandemic

Alamo were fantastic, free upgrade to a virtually new car. The person at the service desk was VERY helpful and friendly.

I didn't like how the Diamond product was continually pushed and was default at checkout. not cool.

I dropped the car afterhours, keys were left in a boxmail but i never got a confirmation mail about it. Anyway, no news is good news

When I received the car from BNE airport, I did not received a full tank. As I only noticed after I drove out of the Airport, I took a picture of the fuel gauge and did not drive back. When returning the car, I told the staff at the airport about the issue, and showed them the photo. They verified the time of the photo taken, and agreed that I will not be charged for fuel. In fact, I returned the car with more fuel than I received. The staff even asked me to send the photo to for them to forward to the management. but later in the day I receive a RA stating I will be charged for refueling of 15L. I tried to email Alamo through their website to the BNE office, but there is no confirmation that the email was received, or any respond from them in any way.

Alamo staff should inform me that the charges for making toll payment. Each transaction I was charged 1.28aud. It is small amount but for every transaction I was charged the amount seems to be abit too much. And the condition of the boaster seat for infant is not so good and clean.