From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2491222356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2491222356
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Will not use Snap again

Reviewed: Wed, Dec 21, 2022
About SNAP: 5.0 /10
Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.
About QEEQ: 8.0 /10
Total amount to be paid at the counter was higher than advised by Qeeq when booking.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service. The drop off address has been changed, we tried to inform you by call but failed so we sent email. If you need any assistance, please kindly feel free to contact with us.
Economy | Toyota Yaris or similar

Relevant Reviews on SNAP Christchurch Airport

Pradip Kanakia

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Intermediate SUV | Mitsubishi ASX or similar
Reviewed: Mon, Oct 28, 2024
“Good car, good value for money but average service of the car provider.”
About SNAP: 7.0 /10
As I stated above, the car given to us was smaller than what we booked. The counter staff members were not accommodative to our request for a slightly bigger car as we had more baggage, which was supposed to fit well in the car we had booked. Also, we had to pay a speeding fine of NZD 30 through SNAP that charged us NZD 50 as administrative charge, which was a rip off! The staff at the counter was not particularly friendly and took longer time to attend to me particularly when I returned the car.
About QEEQ: 10.0 /10
Qeeq is a good platform that I use often. You need to evaluate your car rental partners more carefully, based on the customer feedback. My earlier experience in San Francisco was particularly bad and here again in New Zealand, the experience was SNAP was only average. Also, when most car service providers had offices within the Christchurch airport, SNAP had their office away from the airport. This required making a call to them on arrival at Christchurch airport for a pick up service, which means we had to wait for their pick up vehicle to arrive. This was time wasting and not convenient when you have more luggage with you.

Ida Wat

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Reviewed: Sun, Apr 21, 2024
About SNAP: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Armand Church

View more >
Reviewed: Sat, May 18, 2024
About SNAP: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

K.Khurmi

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Compact | Toyota Corolla or similar
Reviewed: Wed, Jan 3, 2024
“Overall it was ok experience”
About SNAP: 7.0 /10
The car was overall ok, had some external body defects and some tape pasted on bumpers. The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.
About QEEQ: 10.0 /10
Best Service provided by Qeeq
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Compact | Toyota Prius C or similar
Reviewed: Thu, Nov 30, 2023
“Easy Booking and Good Communication”
About SNAP: 10.0 /10
I booked Toyota Prius C and got Toyota Yaris which I liked more. Great!
About QEEQ: 10.0 /10
The Price Drop Protector was amazing even though I hadn't got it. Online Booking was easy and QEEQ communication was quick response. Thank you!

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