Excellent in every way

Convenient and efficient, great service, affordable price.

The deposit was refunded quickly; I received it within half an hour after returning the car.

At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.

I had to wait 2 hours because there were not cars available during pickup

Everything was smooth

The suv I was given was not the one I rented I was suppose to get a gmc Tahoe and got a Nissan Armada which was Ent large enough for the cargo and people we had so we ended up having to use our own car as well as the rental not happy