The originally reserved car was unavailable, so we were given an alternative of the same class (Volkswagen). As the luggage couldn't fit, we upgraded to a Lynk & Co 01, which increased the rental fee to 585 euros for five days (originally 343.76 euros).

Overall service is good.

This was an extremely poor car rental experience, full of various traps. It's not my first time renting a car abroad, but I've never seen such shameless behavior from a rental company. They insisted on having two credit cards, and since I forgot to bring the second one, they downgraded my car, which would have been acceptable. However, they charged a 350 euros car swap tax and said I had to buy a 400 euros full insurance unless I paid the tax. This is coercive insurance selling. And it didn't end there. When returning the car, they told me the 400 euros was before tax, and there was an additional 20% tax. Rentalcars.com, please evaluate if this is reasonable process and fair charge. To all future customers, don't be fooled by international brands. If Hertz continues like this, they will eventually be overtaken by competitors. Rentalcars.com also has some responsibility in the choice of suppliers. I suggest terminating cooperation with Hertz in Madrid to ensure customer interests. If a middleman loses customer trust, where is the competitiveness? Additionally, I reserved a specific model, but a month before the trip, they notified me unilaterally that they could only provide a similar class. After complaints, they agreed to provide the specific model. I strongly doubt they even had my reserved model available that day.

Overall very satisfied. Just a bit of a long wait in line at the store.

Pickup and drop-off were very convenient, but what's this 21% about? Are the listed prices not including tax? But the tax is only 10%, right?