QEEQ were professional, just wish the service/advice from Budget was the equivalent.

Pretty good.

Overall, I am satisfied with the service and the vehicle's condition. They recommended a higher-grade vehicle with a discounted price on-site. Additionally, perhaps due to language barriers, the explanations regarding insurance and vehicle inspection seemed a bit impatient.

I booked a Skoda Fabia with a manual transmission but received a Mercedes C200 with automatic transmission, cruise control, and start-stop functionality. Moreover, the car had only 10,000 kilometers on it, which was a delightful surprise. The entire rental process was smooth, and self-driving in Europe was quite enjoyable. Highly recommended.

Good explanation, simple and fast.

My English isn't great, so at first, I was pitched various extra services for a long time, such as GPS and WIFI rental, which I understood but found much more expensive than Zuzuche. I initially thought I was just putting a deposit on my card, but it turns out I was charged over 200 pounds for some insurance. Additionally, returning the car with an empty tank cost over 60 pounds, which is a rip-off. I'd rather return it with a full tank since it’s hard to time it right to return it when the tank is empty, and refueling only costs around 50 pounds. It felt like an Indian guy was trying to upsell me, with a British boss standing behind him. My advice: don't take any of their additional services. Also, before going, I called the store and was told that I needed an international driving permit or a notarized translation of my domestic license. Hong Kong licenses or translations of domestic licenses wouldn't work. However, in reality, the translation document was sufficient. Unlike Hertz, which clearly states that a translation document is acceptable.