Stressful

G.Hunter

Australia

Reviewed: Fri, Jun 17, 2022

About East Coast: 8.0 /10

East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.

About QEEQ: 10.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Please kindly rest assure that AXA insurance provide comprehensive coverage and AXA is a reliable insurance company. They provide full coverage at very competitive price. Thank you for your understanding! Have a great day!

Compact | Toyota Corolla or similar

6 day rental

Relevant Reviews on East Coast CAR RENTAL CAIRNS

Australia

3 day rental

Compact | Hyundai i30 or similar

Reviewed: Mon, Jul 8, 2024

About East Coast: 9.0 /10

The car had electrical issue that caused battery to be drained on first day overnight

About QEEQ: 10.0 /10

Always best deals

Lynn Partridge

Australia

1 days rental

Reviewed: Mon, Feb 12, 2024

About East Coast: 10.0 /10

Very satisfied, the staff was very friendly.

About QEEQ: 10.0 /10

Marshall Nora

Australia

1 days rental

Reviewed: Tue, Mar 19, 2019

“Cairns - Port Douglas”

About East Coast: 2.0 /10

We called the car rental company to pick us up from the airport, and their attitude was extremely bad and unprofessional! The operator's English was incomprehensible, it sounded like a mix of curry, Mexican, or aboriginal accent, and then she questioned if we understood English. She eventually hung up on us! (She kept asking us where we were, which airport, and our location within the airport. We repeated it multiple times, and she rudely started over again asking the same questions, questioning our English understanding!) We chose not to use foul language because we are civilized people, but this ruined our mood even before getting the car! This complaint is specifically for the operator. The male staff who came to pick us up was very nice. He explained the situation briefly, helped us with our luggage, and guided us to the shuttle bus. Kudos to him!

Ronald Augustus

Australia

1 days rental

Reviewed: Fri, Feb 27, 2015

About East Coast: 8.0 /10

The rental company's office is a bit far from the airport, so you need their shuttle service. The pickup location is really hard to find, but overall, their service and the condition of the car are great. Highly recommended!