Made to wait nearly three hours in the cold to pick up the car. Simply awful.
United Kingdom
Reviewed: Thu, Apr 25, 2019
About ACE:7.7/10
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...
“I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.”
About ACE:6.0/10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car.
the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense.
The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour.
Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
“NEVER BOOK WITH ACE, the correct one is GreenMotion.”
About ACE:4.0/10
The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
About QEEQ:10.0/10
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Made to wait nearly three hours in the cold to pick up the car. Simply awful.
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