Not great

Satisfied

Nice car nissan altima

It was great

Overall service was good; the car was excellent and very new. However, the process took too long, and picking up the car also took quite some time. In total, it was almost 2 hours.

The company name is Fox, initially we couldn't find Europcar. Once we knew it was Fox, everything was convenient, no extra sales pitches, all insurance was included, and car pickup and inspection were very easy.

The front desk agent Kate was friendly, efficient and thorough. The staff in the pickup / drop off zone were excellent as well. The only thing that made my trip a little less enjoyable was the flat tire, which I changed myself and my trip was cut short because I didn’t trust driving on a spare. So I had to return from 2 hours away and missed out on my Mount Ranier excursion. The staff are all excellent t in Customer service. However the tires on my rental were bald, please put more effort into making sure your customers are travelling in safety.