It’s my first time renting a car, and I’m extremely pleased with the process.

Satisfactory

I recommend avoiding this car rental company. The car had numerous issues, which they will point out, but not thoroughly. Make sure to take detailed videos and photos of the exterior and interior for your records. They don't aggressively market insurance like other companies, likely because they intend to charge you for the many damages (I bought insurance, by the way). However, even with full insurance, you still have to pay a $500 deposit, whereas other companies waive the deposit if you buy full insurance. Additionally, you need to pay an extra $150 for a cross-region fee, or you're mostly limited to driving around Perth. There are many hidden costs. Most importantly, they will charge your credit card without authorization. I've already contacted my bank regarding this. If you choose this company, lock your credit card after renting. Lastly, in Perth, it seems most people, whether locals or tourists, choose No Birds, which isn't available on the car rental platform I used; you need to book from their official website.

The car was quiet new, the staff were very friendly and helpful. The drop us at the airport. You just have to let them know at what time you have your flight. easy

Good

Great experience

No issues

The car was only one year old and a lot better than I expected for a cheap rental. It was in immaculate condition and easy to drive. The customer service person was helpful and gave me a phone holder for free. Picking up the car was easy and we were out of rental place within 15 minutes. Pickup from the airport was a 10 minute wait but there was good communication and bought a coffee and was happy waiting. Overall a great rental experience thank you.