The car provided was relatively old and not very clean. It was full of leaves and mud, and the windows weren't clean either, which took some time to clean.
Everything was fine except for the language barrier. Simple enough, but the promised provisional hold turned into an actual charge, and I have no idea when it will be refunded!
First time renting a car from Hertz in Australia. Thanks to QEEQ for the recommendation. The staff was very polite and there were no hidden charges. The car was very clean and comfortable. The GPS provided by QEEQ was also very convenient.
As expected from a globally renowned rental company, they have a counter right in the airport arrivals hall just after customs. Although communication was a bit challenging, the contract terms were very clear, and there were various insurance options available from basic to full coverage. The car we picked up at the airport was usually a basic model of its type, without many advanced features. However, the car condition was excellent, very clean as if new. Returning the car was also convenient – just drop the keys with the staff at the airport parking lot and head to your flight~
About QEEQ:10.0/10
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