One of the Indian staff members did not seem very friendly. When I was picking up the car, I noticed a dent on the gas cap that was not listed on the inspection sheet. I asked him to come outside with me to check it, but he insisted it was impossible and refused to go. I then found another white colleague who came with me, and the Indian staff member even gave me a dirty look.
The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
Counter staff were helpful & knowledgeable.
The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
The car was dangerous, brakes where metal on metal and made horrible noises every time I braked. The suspension was also an issue very bouncy and there something not right.
Obviously safety checks are not taken seriously by this company as when I questioned this the staff replied with we only check the engine.
The staff also made awkward jokes when we collected the car that was unnecessary and uncomfortable about same sex couples.
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The rentals are more clean. The process better
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