The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.
The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate
Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
Like: Good service, good car choices, and excellent price. Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent
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Customer Service
Relevant Reviews on Routes Chicago Airport
J.McKerron
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View more >Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
F.kamaledd
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View more >Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent