A great help for a good holiday.

In June, I couldn't find their store at Kota Kinabalu Airport; they said it was under renovation. However, both pick-up and drop-off were completed at the airport.

Need to wait extra 30 mins for my car.

Great car & in good working condition. Good rate. The pick up took sometime as no one was at the counter (had to call & wait) and later wait for car to be delivered upon finishing the paper work

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

Europcar newly set in Kota kinabalu , the car is totally a new car ! Everything just smooth , will definitely book again next time