VERY slow pick up process, staff tried to limit mileage to 100 per day.
W.STEWART
United Kingdom
Reviewed: Fri, Apr 12, 2019
About Easirent:6.7/10
VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.
This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?
Adding an extra driver costs £10 per day, which was not stated on the website. Only found out upon arrival. No Chinese-speaking staff at the counter; there is a Chinese service on WeChat, but it takes a few hours to get a response.
The service attitude at the store was quite good. Although there was a small issue with credit card fees, it was waived after communication with the rental company. I compared the rental costs with a friend who rented from another company, and mine was significantly cheaper. During the rental process, a Chinese guy who rented a Mercedes also told me that the cars at this store were cheaper and in good condition. He even suggested I get a membership card, as he did.
Good and clean car!
BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation
About QEEQ:9.0/10
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VERY slow pick up process, staff tried to limit mileage to 100 per day.
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