Unexpected extra costs that I was not anticipating!

The reception efficiency is extremely low. There are only three staff, and it takes two hours for one customer to get a car! The female manager stays inside eating and surfing the internet, not coming out to help, which is very annoying. The group of five European and American students before me took over two hours to get their car, and it took me over two hours as well, and I was forced to pay extra.

Very helpful agent at both pick-up and drop-off. Thank you !

Je suis très déçu car vous m'avez encaissé 114 CAD par erreur en me facturant 1 GPS alors que je n'ai pas pris de GPS sachant que j'utilise mon mobile. J'ai appelé plusieurs fois de France et je trouve trop long le traitement de mon remboursement et en plus personne ne répond à me emails donc le service client n'est pas de qualité à mon goût.

We had to wait long to pick up the car, the staff wanted to give us another car with 6 seats when we booked one with 7. When we were on our way we noticed something was not going right (the tires were very swollen). Also the inside was not clean and we could find trash from the last customers.

Quick and easy

Staff busy on return, had to call to confirm return status, since no confirmation sent.