At check-in it was horrible. Everything was included and paid for before we arrive. He said it didn’t include liability and wanted to charge $600 $600 more above and beyond what we already paid for the car even after showing him our voucher. He refused to take the Boucher I didn’t wanna argue with him anymore when he would not give us a car unless we signed. After 30 minutes Kathleen with him I signed the document and figured I’d take care of it when I got home. In the meantime I got in contact with QEEQ and they were very responsive. And returning the car I told them I was going to have an investigation as they wanted to charge me $600 more. I talked to a gal supervisor and it did get all resolved
About QEEQ:10.0/10
They were very responsive and said they would help us out with any issues
The vehicle's condition wasn't great. The engine warning light came on while driving, the wipers were almost unusable, and the door lights didn't work well. The main issue was: the insurance claimed on the rental order wasn't included (though I had bought full insurance). It didn't cover even the most basic theft, collision, or any amount of protection... I had to keep calling home to sort this out but got nowhere! It wasted a lot of my time, and I was charged an extra $20 late check-in fee at my accommodation because of this. The rental cost also didn't match; the prepayment wasn't recognized by the rental company, and I had to sort it out again after returning home...
“Plataforma QEEQ bien, BUDGET PV un fraude gigantesco”
About Budget:3.0/10
Budget de Puerto Vallarta es un fraude espantoso. Nos lo advirtieron dos oficinas de rentas, pero quisimos creer que era la calidad de Budget que conocemos de USA.
PESIMO, se tardaron demasiado en llevarnos a la oficina de recogida del auto (y pesima actitud), cuando llegamos nos pidieron documentacion y sacaron copias, pero sin decirnos los montos aunque pregunté. Cuando vino el tiempo de firmar el contrato, exigí el monto final y resulta que era más del doble porque según ellos había que pagar no-se-que seguros que insistían eran obligatorios. Pero al reclamar y pedir pruebas de la obligatoriedad, entonces vino el gerente a decirnos que no, que era por nuestra seguridad, bla bla bla... y entonces dijeron que no eran obligatorios pero que había que dejar un depósito groseramente alto (más de 200,000 mxn). Les pedimos que nos llevaran de regreso al aeropuerto y se hicieron tontos más de 40 minutos, hasta que nos enojamos y entonces nos llevaron de regreso. PESIMA EXPERIENCIA, una verguenza que tengan la marca Budget
About QEEQ:8.0/10
La plataforma muy bien, amigable, rapida. La malo, es que no verifican la veracidad de la informacion sobre las rentas.
“Me gustó por lo rápido y precios,cerca y accesible”
About Budget:9.0/10
No me hicieron válido el seguro contestado en la aplicación , y si no contrataba el que ellos me ofrecían no podía acceder al vehículo
Con respecto al vehículo, en buenas condiciones y funcionamiento y la atención buena
About QEEQ:8.0/10
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Customer Service
Bad start of the location that ended fine
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