The additional charge and poor communication on arrival at Minorca airport ruined the experience.

The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.

Car hire desk were very friendly although beware of the expected up-sell to a bigger car and/or additional insurance. There was very little information on where to go to collect the hire vehicle so I ended up calling Dollar direct who advised me where and when to wait for the transfer.

Booking process very smooth however feel as though the information given about collecting car from the airport was lacking.

We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.

I upgraded and was glad that I did. The pick up location was hard to discern and luckily a very helpful taxi driver helped me to find it in the airport. More accurate and detailed instructions on where to pick the vehicle would have been helpful

The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!