Almost no one during the pandemic

excellant condition of the car and upgrade a brand new car for us 。excellant service!

Pickup would have been less but my licence needed to be renewed. That was my bad the staff there were very patient

I had already paid before I arrived

The counter staff were very helpful and efficient processing the vehicle pick-up. I would certainly recommend to my friends and family.

The process of booking was very easy and informative. I will most definitely recommend this platform to my family and friends. Well done.

When I received the car from BNE airport, I did not received a full tank. As I only noticed after I drove out of the Airport, I took a picture of the fuel gauge and did not drive back. When returning the car, I told the staff at the airport about the issue, and showed them the photo. They verified the time of the photo taken, and agreed that I will not be charged for fuel. In fact, I returned the car with more fuel than I received. The staff even asked me to send the photo to for them to forward to the management. but later in the day I receive a RA stating I will be charged for refueling of 15L. I tried to email Alamo through their website to the BNE office, but there is no confirmation that the email was received, or any respond from them in any way.