Dead easy.

Upgraded on pickup to a fab Volvo v40. Great service from the team and especially Jason. We had a great experience!

The car should have been fully inspected before I arrived and any damage noted rather than making me do the inspection and risking missing something

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

I will never use easirent again, in fact I will express my feelings to anyone else that needs car hire, the whole experience was horrible