I arrived a couple of hours early and my car wasn't ready yet. After declining an upsell, I was told to come back, leaving me stranded at the airport. When I returned, their computers were down and it took another 2 HOURS to get a car.
The overall experience was great. However, I was overcharged $40! I didn't realize this until I got home and looked at my receipt. How do I retrieve the money that I was overcharged? I paid $83 at the time of booking, but was charged an additional $40 on top of that.
Fox rent a car service representative was very rude and she misguided us. We upgraded to a full size car and we were told that Jeep was available for pickup. However, on paperwork without informing us car was changed to Kia. Front desk representative spent about 1.5 hours going back and forth on daily rental rates. I have filed customer complaint against fox rent a car.
The car was an older scratched up and embarrassing car to drive and it had over 50,000 miles on it. I have rented many cars and this was the worst I've ever had, and it was not the Corolla that it was supposed to be.
The Liability Insurance fee for Fox Rentals cost me a bomb. The Liability coverage for the car was more than the entire rental amount for the car. It is a rip-off and not at all justified to charge such a high liability fee for the car. I am not at all satisfied with Fox Rent a car.
About QEEQ:10.0/10
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Great price but it will cost you.
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