“Good booking process through EasyRent cars but Dollar dont offer a dime of customer service.”
About Dollar:7.0/10
Very cheap but the lack of customer service or even regard for its customers outweighs the price point. It does not cost them to smile and be more informative.
The experience started to deteriorate at the airport when I realised they had a pick-up service. I had not opted for it but I showed them the reservation and offered to pay the difference if they would take us to the pick-up location. They refused.
At the pick-up location, a lot of time was wasted on people trying to search for proof of address online and in archives. This could very simply be resolved by them announcing to everyone to have their proof ready so that everyone did not have to wait while the people at the counter tried to get the documents and then the next person does the same and the one after that too.
The pick-up location does not have any toilets or tea/ coffee facilities or vending machines. It was very crowded with 4 families all waiting for a pick-up.
About QEEQ:8.0/10
Quite easy to make the booking. Very flexible arrangements. Cheap top-up insurance to bring excess to zero.
Waited over 30 minutes to be picked up and taken to the off airport Thrifty rental offices. When inspecting the vehicle we were told that we had to take this specific vehicle as that was the only one available! We stated that it was too small, impractical and not as described.
We were informed that this was the only vehicle available and that there were no alternatives.
The offices were away from the airport in an industrial area so we had no option to choose another car rental agency. The car was not suitable as it had too little boot space for two normal sized suitcases. The only way we could fit our luggage in was to collapse the rear seats leaving our valuables exposed and meant that we couldn't fit passengers in the rear. Had to make the best of a bad situation as we were left with no option. Not the outcome we were hoping for.
Like: Very friendly but eficient staff, free upgrade, no hidden charges, no waiting, quick and friendly transfer to airport Dislike: nothing could be improved!
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Customer Service
I was sent to a postcode that didn't exist. The number I tried didn't work.
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View more >Dislike: nothing could be improved!