Budget, be careful when picking up the vehicle

The car rental service was good. After arriving by plane, we contacted them by phone, and they picked us up at the airport in about 10 minutes to complete the pick-up procedures.

Called after landing and was told to wait at the pickup/drop-off zone outside the airport, but it took 20 minutes for them to arrive.

The staff at the store were very friendly.

It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport

deposit Money was withdrawn from creditcard and has not been returned to the credit card despite returning the car more than 2 days ago, informed about insurance on pick up, was not informed about the insurance arrangements despite taking full protection insurance, staff is not fluent in English and is hard to understand. accused me of returning the car with a minor scrap despite being very cautious. car was old and not full on collection, but it did read 'f' on pick up, but it seemed to surpass 'f' when I filled on returning the vehicle.