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Live chat Email us Service Code: 4041345356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4041345356
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Terrible is a understatement, the worse rental experience of my life

Reviewed: Thu, Mar 14, 2019
About reach rental: 2.3 /10
Staring with the fact that there was not shuttle bus to the rental place, after finally contacting the local representative we were told that are booking was for the following day and we needed to pay for a additional day, after we said ok they charged us more than the online price, then we waited almost an hour to be pick up, when we arrived we were told that we have only 100 miles per day instead of unlimited as was stipulated online. We rented a "luxury" Mercedes Benz, however, the car was in a deplorable condition, smelled like cigarette smoke, scratched all over the place with less than a 1/4 tank of gas, when we asked if there was another car in better condition we were told by the manager named Cho to take it or leave it, so when we said to leave it the manager would not gave us a refund indicating that we needed to contact the online service, thus, without any other option we took the car. At time of return they gave us a different address, when we got there nobody was there to received the car, after calling the number they told us to wait so we waited for 30 min until the guy finally showed up, then there was an issue that there was not shuttle bus at that location and the guy will not take us to the closest station so we walked...bottom line worse rental experience of my life...I end up expending so much time waiting for a crappy, smoke smelling, scratched, no gas "luxury" car that I could not take anywhere cause of the limited miles plus additional charges from what was online.
Luxury | Mercedes-Benz Cla 250 Guaranteed model

Relevant Reviews on reach rental LOS ANGELES AIRPORT

David Noah

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Reviewed: Thu, Sep 27, 2018
About reach rental: 10.0 /10
Very satisfied. The return process with Leo was excellent; he was friendly, generous, and thorough. No waiting in line, got the car immediately.
About QEEQ: 10.0 /10

Lisa Betty

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Reviewed: Mon, Jan 21, 2019
About reach rental: 6.0 /10
The car was very new, and both pickup and return were very easy and fast, but the procedures were not very formal. The inspection and return processes were handled quite casually, which is usually fine, but it could be a problem if any issues arise.
About QEEQ: 10.0 /10

Prudence Kennan

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Reviewed: Sat, Dec 16, 2017
About reach rental: 4.0 /10
Insufficient child seats

L.Meng

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Premium SUV | Lexus NX200t or similar
Reviewed: Mon, Mar 9, 2020
About reach rental: 10.0 /10
Great rental, quick pick up and return.
About QEEQ: 10.0 /10

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Luxury | BMW I8 Guaranteed model
Reviewed: Fri, Jan 25, 2019
“It was an optimal value for the price you pay. Recommended!”
About reach rental: 8.3 /10
Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)
About QEEQ: 8.0 /10

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