the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.
The staff at the Fox rental location in Los Angeles were extremely rude. First, they tried to sell us insurance, but we said we had already bought it on Zuzuche and didn't need it. They claimed that insurance bought on Zuzuche is invalid and not applicable in the U.S. When we insisted on not buying it, they got very unhappy and said that the Jeep SUV we rented was too poor in performance to drive to Salt Lake City, and pressured us to pay extra to upgrade to a Lincoln SUV. We insisted on keeping the Jeep we had originally booked. Then, they told us the Jeep we reserved was not available and offered us a Hyundai or Mazda of the same class. Due to time constraints, we had no choice but to accept. However, when I went to pick up the car, I found there were Jeeps available. It was clear they didn't give us the reserved Jeep because we didn't buy their insurance or pay extra to upgrade. Upon returning to Beijing, I discovered they had not only charged the $150 deposit directly as an expense along with the rental fee without pre-authorization, but they also overcharged by $10. When I contacted Zuzuche, they kept saying they would inquire with the car rental company and asked me to be patient. It's been 10 days with no progress. Again, I contacted Zuzuche customer service, and they told me to wait 4-8 weeks, and refused to say anything more! This whole car rental process, including the after-sales service from Zuzuche after returning to Beijing, has left me extremely disappointed. I promise I will never choose you again, and I will also tell everyone I know who needs to rent a car to never choose Zuzuche!
I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint
About QEEQ:8.0/10
Booking process was easy, but I ended up paying way more than I was quoted. I have no idea whose fault is that but you should make sure what you quote is actually what people pay
We had to wait in line for over an hour. The man who helped us wasted lots of our time, made us feel bad for not buying their gas, wouldn't believe me when I told him we had insurance already. Made me call my insurance guy but then wouldn't talk to him to confirm my insurance. Pushed and pushed us to buy their insurance, even though I already had my own.
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the rep at Fox Rent A Car tried to overcharge me
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