We had rented a Kia Sportage or similar car, and received a Jeep Renagade.The car did not feel right at pick-up, but it was Thanksgiving week and all vehicles were promised. The 2nd day of driving the heat stopped working; the 3rd day the defrosters stopped working; we went to the rental location to exchange for a different vehicle. As we drove into the agency, every light on the panel was flashing and check engine light was on. The agency representative said the motherboard had gone bad and the car should not have ben in use. After much looking, they did find a replacement car for us. We spent an afternoon of our vacation dealing with car issues. Upon arriving home, we called Fox who gave us a credit towards our next rental.
On pick up in Burbank CA they did not have a car for us although we reserved one over a month before the trip. After about 25 minutes inside we were told to go upstairs and they would help us there. The problem is that for 15 minutes we could not find anyone to assist us and when they did we had to wait for the car to be washed. Never before had we had this much trouble with a car rental.
“When I picked up my vehicle the car I had reserved was no longer available & got charged $68 extra”
About FOX RENT A CAR:5.7/10
The counter staff seemed helpful but said she could not get the extra $68 off the bill when she changed the car I would be getting. When I said I didn’t want to pay for extra insurance, I was told because it was included in my original reservation, I had to take it. I had no choice but to accept the rental & I told her I would be in touch with the company about this issue.
Fox is the worst. They were extremely rude at the pickup counter and harassed me about everything. The car was filthy and smelled so bad of cigarettes that it made us sick and bothered my husband's asthma. We called their number but they never answered.
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