We did not receive the car we ordered and it was just sufficient for our needs.

Big company worth trusting

Service at the eurocar was excellent on pick up and drop off the car

Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.

We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier. I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.

Booking ok. The rest not working well

Note that high end cars require 2 different credit cards

Value for money

More staff on launceston, i waiting the staff about 30minutes. Nobody there before