Customer Service so poor that I chose to leave without hiring a car!

T.Howie

Australia

Reviewed: Thu, Feb 14, 2019

About Atlas: 2.0 /10

This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.

Atlas

Melbourne

Australia

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Atlas MELBOURNE CITY

C.Myburgh

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Atlas

Melbourne

Australia

Reviewed: Thu, Oct 10, 2019

“Good car for excellent price”

About Atlas: 8.3 /10

Would prefer not to have to drive car up to the 9th floor.

About QEEQ: 10.0 /10

Nicola

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Atlas

Melbourne

Australia

Reviewed: Tue, Oct 8, 2019

“Easy booking, well priced with fair service.”

About Atlas: 7.0 /10

The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.

About QEEQ: 8.0 /10