Dislike: 1. The car has 40-50% of gas in tank.
2. The employee tried hard to sell additional insurance. It's annoying.
3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.
They gave me a car with a tank half full. The contract with us was full to full.
E.Salmanov
United States
Reviewed: Fri, Sep 29, 2017
About AVIS:8.6/10
Like: We booked three 'Mustang or similar' and 'Chevrolet Tahoe or similar' so they gave us a Mustangs and Tahoe. That`s was exactly what we looking for. Dislike: 1. The car has 40-50% of gas in tank.
2. The employee tried hard to sell additional insurance. It's annoying.
3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.
I am originally one of their preferred members. A black employee at the car rental took my credit card and charged me $213.55, then asked me to sign the contract and pushed various insurances on me. I noticed that the $60.55 extra charge was actually a one-way fee, which was already included in my reservation price. After repeatedly explaining this to him and having others check it, they finally completed my rental agreement. The extra charge of $60.55 has still not been refunded to my credit card. Returning the car was very convenient; just park it yourself and inform the front desk at the hotel where I was staying. They upgraded my vehicle to a full-size for free since there were no mid-size cars available. The car was in good condition, practically new as it was bought just two months ago.
Overall collection service very poor. Wait at airport for transport = 15 minutes. Wait at counter for car = 60 minutes. Car allocated had only small amount of gas - wait to exit LAX rental area = 30 minutes. Overall over 2 hours to collect car
About QEEQ:10.0/10
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They gave me a car with a tank half full. The contract with us was full to full.
Dislike: 1. The car has 40-50% of gas in tank. 2. The employee tried hard to sell additional insurance. It's annoying. 3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.
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