Friendly experienced staff, reliable,comfortable vehicle

Satisfied

Let me talk about this car rental experience. Rented two cars on May 21st, and one of them had a flat tire shortly after. We replaced the tire ourselves, and the next day, they gave us a different car, but my credit card was charged 500 NZD. We had purchased full insurance but received no timely response upon our return. Additionally, when booking, it was clearly stated that the rental company would cover the transition fee for the vehicle, but they refused to provide this. The car we picked up was different as well. About the car itself, the battery died the next day, so we spent the whole morning without playing around, then got a replacement car with a broken door. Trust me, don't rent from this platform. We rented three cars, and two had issues. The reason the price is cheap is that they are very old cars that you could buy locally for 3000 NZD, yet they're renting them out for thousands. The service is unreliable, and the condition of the cars is concerning, not to mention your safety. You'll likely spend most of your time dealing with repairs and replacements. And then, dealing with the insurance afterwards is a continuous hassle.

Terrible.

The car pick-up explanation in Christchurch was very detailed, but they didn't mention that you can't return the car earlier than the contract time. In Queenstown, returning the car early means only one person checks the car and assists guests, causing long wait times.

Picked up at the airport and taken to the store. They said there was a free upgrade, but then there were so many steps to go through: watching videos, taking tests, even a test drive. When I finally got the car, it was a very old Highlander, with maintenance records showing it was at least from 2010 and nearly 170,000 km on the odometer. I had booked a 2016-2018 RAV4. How is this considered an upgrade? The store staff were Chinese, the woman was around 30 and very argumentative, saying the rental order received only indicated an SUV, not the car's age. She told me to either take the car or cancel. She also said that if the car couldn't be driven due to personal reasons, the rental company wouldn't provide a replacement and wouldn't refund the rent. I pointed out that this was unfair, especially since I had full insurance. If I had an accident right after driving out, would those days be wasted? She was very unhappy and said we wouldn't rent to you if you couldn't accept this. I've driven over 200,000 to 300,000 km, have experience with right-hand drive, and never had an accident, but this is a principle issue. I have never encountered such unreasonable behavior. Potential customers, be aware and prepared. PS, another young girl at the store had a better attitude. I left something in the car when returning it, and she kindly brought it to the airport for me, which I really appreciated.