Car wasn't ready, car wasn't serviced, difficulty contacting agent with Reach Rental.

Even though it was supposed to be 24 hours service, the staff was still sleeping when I arrived.

Very satisfying car rental experience, will come back again in the future.

Picking up and returning the car was easy and fast. The car was in excellent condition, very satisfied. Hank and Leo helped me a lot with storing and retrieving my luggage, very grateful!

No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.