Surprisingly affordable and good quality!

Arrived around ten minutes early, the reception staff were very polite in confirming the order. However, their attitude changed drastically when I declined to purchase additional insurance from the car rental company, and they asked me to wait until the scheduled time to process the deal. The order clearly stated that no additional fees were required, but I was still charged an extra 30.23 euros as airport tax.

The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.

Comment expliqur que je loue une voiture a 38 euros et je paie 117 + 117.51 je ne comprend pas ce que dis le prepose... bref, on me rembourse apres la location 117 euros, ca devait etre une caution?...

tout s est bien passé

this is what I've posted on social media - Car hire visitors to the Costa Del Sol buyer beware!

Trying to scare us into buying additional insurance and upgrading the car. They said the insurance we had payed for with easyrent was no good and they would take the money if there was an incident and we wouldn’t get it back with our policy. Expensive fuel service charge for having fuel in the tank which was not mentioned or justified as well as airport tax.