Excellent front counter service lady was very quick and easy to understand

Pretty good, the staff was quite nice.

The waiting time was quite long, exceeding the expected pickup time by over an hour. However, they refunded $16 as compensation, $2 for each day.

Staff are the best!

After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.

We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.

I'm happy with the service.