It took over an hour to pick up the car, the service efficiency was too low. They were much more meticulous during the return process than during the pickup. Are they trying to charge extra?
The deal mentioned A6 or equivalent ans we have got infinity Q50 which is a much smaller car. We could not even put two suitcases in the trunk. Had to carry one if of them in the backseat. My only worry is that on the easyrent website there were much cheaper deals with europecar that showed infinity Q50 or equivalent. So the result is that i dont trust the website anymore as I used to.
I really dont know were to start from!!! I booked a car on easyrent cars company europcars. I was very very dissapointed with the staff who were running the europcars at Dubai airport.
Me my husband and my 2 year old toddler were exhauseted due to the lateness of flight wen walked into europcars 3 staff memebers were free doing nothing besides talking to eacother 1 was in process of serving a customer we waited their for 45 mins and we did not get served my husband approached a stff member 3 Times and he was told wen we call u then come to the desk they were so rude and so unprofessional at the end we walked out due to the wait. So then we booked a car from HERTZ they were very polite and we got a car whithin 10mins.
Like: The car was in a great condition and friendly staff Dislike: The pick time was rather long.
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Customer Service
Process went well and car was ready to pickup
Dislike: Fuel was not filled full. As a result very difficult to return same fuel level
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View more >Dislike: The pick time was rather long.