Superb. Easy, no hassle and premium car and service.
Neilos
Italy
Reviewed: Sun, Jan 7, 2018
About Hertz:9.6/10
Like: No upselling of additional insurance or fuel extras. Very easy and straight forward booking, pick up and return. Dislike: Personally prefer a manual transmission.
The staff was very nice and patient. They used translation software to communicate because their English was not good. There was no forced insurance; I bought super insurance from QEEQ.
This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!
The staff forcefully upsold services and provided an inaccurate navigation address for the car exchange location, causing a lot of wasted time in searching and making international calls for help. We booked a Fiat but received a local Italian brand car instead, which was in poor condition and very dirty inside. I believe this issue is specific to Hertz Italy. Last time we used Zuzuche in France, we booked a Polo but got a C4 estate, which was much better. This time the experience was very poor. Additionally, we were stopped by the police right after setting off. Fortunately, the translated documents from Zuzuche and the original driver's license helped us pass smoothly, which proves the validity of the translated documents. However, it was quite a scare. If you have time, it’s recommended to get an official certification from the embassy or consulate for more assurance.
Dislike: too long to pick up and drop off the car.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Superb. Easy, no hassle and premium car and service.
Dislike: Personally prefer a manual transmission.
Relevant Reviews on Hertz in Italy
Tobey Dorothy
-
-
-
-
View more >Jennifer Wood
-
-
-
-
View more >Rupert Hansom
-
-
-
-
View more >Archer Broad
-
-
-
-
View more >M.Concetti
-
-
-
-
View more >