IVALO CAR RENTAL REVIEWS

Very nice staff. This is a rental in a different country, staff should re-explain all the rental conditions, insurance and any additional spending (if any) during pick-up.

Model from the website is different from actual model of the vehicle.

Efficient service

Very convenient

No problem, all was correct

The car I hired was Toyota Yaris, but instead I received Opel Crosa, which is a disaster of a car, didn't enjoy it one bit. It was using more fuel than I expected, and it felt like it wasn't good enough for the price I payed. The customer service was good, I received my keys in no time and found the car in less than a minute.

Very dissatisfied. When I arrived at the AVIS counter at the airport, there was no one there. I waited for half an hour and called the company, but they said they couldn't find my reservation. After multiple attempts and with the help of airport staff and other car rental companies, I managed to contact AVIS again. They finally agreed to send someone. After more than an hour of waiting, an employee came to assist me with the car pickup without any apology or explanation. This was really infuriating!

Very good, everything is satisfactory.

Communicated via email that full insurance could be purchased at the counter, but the staff said it was not available. What is the reason?

Very punctual on pickup (it was Christmas day and it seemed like they showed up just to help us with the pickup). Our car got upgraded.