PODGORICA CAR RENTAL REVIEWS

Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again

Nice platform without problem only i did not understand insurance policy. Why company not recognize my insurance package buyed from QEED. If they not recognize why we buy it?

The staff's attitude was not very good, and they were not proactive in handling issues.

The rental company had a very passive attitude. Our team needed a 7-seater MPV and even though we had already paid for full insurance on the platform, we were required to pay an additional 300 euros to get the car. The extra charge was non-refundable and taken as insurance, meaning we ended up buying insurance twice for one car. When the staff saw us hesitating about this payment, they left to have lunch and did not return for 40 minutes. Then they stepped out for another 20 minutes for a smoke after not processing our order, making us queue up again from the back. This entire process delayed us by more than two hours and the service was extremely poor overall.

The rental company's attitude was extremely negative. Our team needed to rent a 7-seater MPV. Despite having already paid for full insurance on the platform, we were asked to pay an additional €300 to pick up the car. The money was not returned when we returned the car, serving as extra insurance. Essentially, we ended up paying for insurance twice on the same vehicle. Additionally, when the rental staff saw that we were hesitant to pay the extra amount, they left to have lunch and returned 40 minutes later. They then left again for a 20-minute smoke break without processing our order, and upon returning, made us queue up from the back. This caused a delay of over two hours, making the overall service extremely poor.

Overall service was okay.

Great staff. Typical Montenegran car!

This company is nothing but a gang of thugs. They never informed us that adding an extra driver would cost more at the time we took the car. We were told at the end that adding a driver would cost 60 euros plus other charges. Also, they changed the car to a Hyundai without confirming with us. The Hyundai has a low chassis and a plastic mudguard at the bottom. Montenegro roads are mountainous with gravel and uneven surfaces. When returning the car, they only checked the mudguard, which you can only see by crouching down. They found a scratch and scammed us for 140 euros to replace it. They also told us our insurance was incomplete and made us pay an extra 90 euros. In total, we were scammed out of nearly 400 euros. I've heard some people were scammed out of 1000 euros. Almost every Chinese customer gets extorted.

Quick and smooth.

They try every means to charge extra fees. If you don't buy insurance, they'll add cross-border fees or other charges, otherwise, they won't process your rental. They know that in the end, you don't have the time to argue and have to accept it. If the rental platform can't control the car rental companies, it's better not to use it anymore, it's useless.

The guy at the counter was super nice and friendly!

The staff were incredibly helpful.

It was really good

No

Overall, I am quite satisfied. They provided an alternative BMW model.

I initially rented a BMW X1, but they gave me an old diesel Renault instead. I didn't say anything, but it's been almost a month and I still haven't received my deposit back.

Good

I needed to pay for 2h of parking at the airport when I've picked up the car or I would not exit, this was strange. Some weird operations with blocking the funds - the blockage was cancelled during the trip and then thay have added one additional transation for 0.01$ upon return - so no cost for me, but just a weird feeling.

Great experience as usual.

Great company i used them many times

I was asked to buy full insurance at price of 350 Euro on top of basic 90 Euro. No negotiation. No other choice.

....

Everything went smoothly, no insurance upsell or extra fees.

The service attitude was just normal, but the deposit on the website was 900 euros, and when we got to the store it turned into 1600 euros. The risk fee was also 25 euros a day. Additionally, the rental showed a Toyota Land Cruiser, but I received an old Mitsubishi Pajero with 180,000 kilometers. This rental experience was very unsatisfactory.